ACE Online Support

I have problem with updating the ACE Online App or I am seeing "Something Went Wrong in Server" error. What do I do?

In order to access your course subscription, we request you to update ACE Online Application (formerly Deep Learn) to the latest version 2.9.0.

If there is a problem with updating the App, please try the below troubleshooting steps:

1) Check that you have a strong Wi-Fi or mobile data connection

Make sure you have a strong internet connection. It’s best if you can connect to a Wi-Fi network. If you don’t have access to Wi-Fi, make sure you have a strong mobile data connection. Then try your download again.

2) Clear the cache & data of the Play Store. This gives the app a fresh start and can help fix issues.

  1. Open your device's Settings app Settings.
  2. Tap Apps & notifications and then See all apps.
  3. Scroll down and tap Google Play Store Google Play.
  4. Tap Storage and then Clear Cache.
  5. Next, tap Clear data.
  6. Re-open the Play Store & try your download again.

3) Restart your device

     If you still can’t download after clearing the cache & data on the Play Store, restart your device.

  1. Press and hold the Power button until the menu pops up.
  2. Tap Power off or Restart if that is an option.
  3. If needed, press and hold the Power button until your device turns on again.
Nikhil is the author of this solution article.

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