ACE Online Support

Can I install the application on a new device and access the course if I lose my current device?

According to our updated primary device policy, you may declare only one mobile device/tablet, or Windows laptop as your primary device. If you have lost your previous device and wish to access the course on your new device, kindly reach out to our customer support team by submitting a ticket for further assistance here

Additionally, upon logging in to a new device, all data from the previous device will be erased. We strongly advise you to review our Terms of Use, Privacy Policy, and Cancellation & Refund Policy attentively before enrolling in any subscription plans and for the information regarding device changes. 

Nikhil is the author of this solution article.

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