ACE Online Support

Video controls don’t work. Can’t pause, play, or do anything. What do I do?

If your video controls such as Play and Pause button don work, please ensure that you are using the updated version of the application. If the issue persists, please try the following steps to reset the cache:

  • Go to Android Settings

  • Go to Apps in the settings menu

  • Search for the ACE Online application

  • Click clear cache and storage data (This will remove your downloaded videos)

  • Quit the application and restart your phone

    If this doesn’t fix your problem. Please contact the support team by submitting a ticket here
Nikhil is the author of this solution article.

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